Building People. Spreading Hope.

Monday, March 25, 2013

Go the Extra Mile


Julie is a realtor. She has been in business for many years. Like everyone else in the housing business, her career has ups and down. One thing Julie is known for is her consistence customer service.

Once, Julie took a phone call in her office. On the other side the customer wanted to buy an investment property worth around $80K. For most realtors, this is not a big sale. The commissions were peanuts. Julie however, has a reputation for exceptional customer service. She was enthusiastic about talking to her customer on the phone. Julie acted like she’d just won the state lottery. Regardless of her puny commission, she went out of her way to provide top class service.

Soon the sale closed and the customer was very pleased with her service. Not too long after that Julie got another phone call from the same customer. Her first thought was, “Not again!” But she composed herself quickly and was as excited on the phone as the first time. When the customer gave her the details of the property he was looking for, Julie almost fell off the chair. This time he was looking for a million plus dollars house for himself! Again, Julie went the extra mile to find the house he needed. Since then Julie has closed several million dollars houses for the same customer and his family members!

Friend, no matter what you do for work, quality and excellence should be like your two broad shoulders. How you do one thing is how others perceive you doing everything. Your zeal and enthusiasm at work should be noticeable by everyone around you. We all have met people behind the counter who are not there. They make you feel like you’re a bother to them. Don’t let that be you. No matter what you’re facing internally or outside of work, when you’re dealing with your job, put on the joy and enthusiasm. Go the extra mile. Smile often. If you really want to put a spring on your steps smile often and sing and whistle at work. Be light hearted. Show some compassion and mix it with kindness.

This is what our Master did. People bad mouthed him, beat him, persecuted him, pulled out his beard but He didn’t complain. Instead he suffered so that we might have life. Our Master taught us, if someone hits you on the cheek, offer him the other also. Is it any wonder that Jesus our Lord is the most celebrated person in history! When your attitude at work is one of service and humility, you too will gain great followers. Business may be slow for others but go the extra mile. It’s never crowded.

This week at work, pay attention to the small things. Call on a customer just to check on them. Ask your boss, “Is there anything you’d like me to do for you?” He may think you’re hung over but he will favor you! Assist a co-worker even if there’s nothing in it for you. Smile on the phone – they can hear you! Brag about your job. Remember, we don’t work for our boss, we work for our Master! Go the extra mile and you’ll separate yourself from the rest. The cream always rises to the top!

“If you are faithful in little things, you will be faithful in large ones. But if you are dishonest in little things, you won't be honest with greater responsibilities” (Luke 16:10 NLT).

Change the World with the Message of Hope: www.buildinternational.org

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